Tuilio Chat

All your support channels in a single inbox, with AI responding 24/7

Official WhatsApp API, Instagram, Facebook Messenger, Email, and more, all in one place. Your team responds faster while AI takes care of repetitive inquiries. Powered by Chatwoot.

Explore channels

Conversations

Laura Gómez

I would like a quote for 40 licenses…

@dental.plus

Do you have an appointment available for tomorrow?

Instagram

Carlos Ruiz

What is the status of my order?

Messenger

Laura GómezHandled by AI

Hi, I would like a quote for 40 licenses.

Hello Laura! Which city do you need them for?

Bogotá, before the end of the month.

Private note · Transferring to sales rep

Support your customers right where they message you

Connect every channel to your shared inbox. Your team answers from one central place while customers keep their full conversation history.

Primary channel

Official WhatsApp API

Interact using your verified business number through the official WhatsApp Business API.

✓ Multiple agents on a single phone number
✓ Pre-approved message templates
✓ Support for images, voice notes, documents, and location
✓ 24/7 AI assistance outside business hours
✓ Automatically creates a lead in your CRM from every chat

Instagram

Direct messages and story replies.

Facebook Messenger

Messages from your Facebook business page.

Webchat

Customizable live chat widget for your website.

Email

Connect your support email inbox via IMAP/SMTP.

Telegram

Conversations from your Telegram bot or channel.

TikTok

Direct messages from your business account.

LINE

Messaging for customers who use LINE.

SMS

Text messages via Twilio and other gateways.

API Channel

Connect custom apps or proprietary messaging channels.

For Instagram and Facebook, we connect your Meta Business account. We guide you through the setup process during onboarding.

Artificial Intelligence

AI handles routine inquiries so your team steps in only when it matters

Tuilio Chat's AI learns from your FAQs, knowledge base, and past conversations. It answers repetitive questions and routes complex requests needing human judgment to an agent.

24/7 Automated ResponsesAnswer customer inquiries instantly at any time of day.
AI Drafts for AgentsSuggests smart replies for your team to review and send.
Intent DetectionUnderstands user intent and routes to the correct team.
Chat SummariesGenerates instant summaries of long chats for quick agent handoffs.

Everything your team needs for superior customer care

Powerful Chatwoot features, fully configured and ready to use with Tuilio.

Collaboration

✓ Shared team inbox across channels
✓ Conversation assignment to agents and teams
✓ Private internal notes and @mentions
✓ Conversation tags and filtering
✓ Canned responses for common questions
✓ Role-based agent permissions

Automation

✓ Automation rules to route, tag, and close chats
✓ One-click macros for multi-action workflows
✓ Business hours settings and auto-responders
✓ Pre-chat forms to collect lead data
✓ Outbound broadcast campaigns to contacts
✓ Custom bots and webhooks for tailored workflows

Contacts & Knowledge Base

✓ Comprehensive customer profile and chat history
✓ Custom contact attributes and audience segmentation
✓ Public help center with knowledge base articles
✓ Multi-language customer support

Analytics & Integration

✓ Detailed reporting by agent, team, channel, and label
✓ Customer Satisfaction Surveys (CSAT)
✓ Service Level Agreements (SLA) tracking
✓ Open API and integrations with external tools
✓ Mobile apps to support customers on the go

Native Connection with Tuilio CRM

Turn every conversation into a sales opportunity

Automated Lead CreationChat contacts are created in your CRM automatically.

Full History in ProfileSales reps can view the complete chat history inside the deal.

Task TrackingInstantly schedule follow-up tasks directly from chats.

Explore Tuilio CRM

Tuilio Chat Plan

$30 USD / month

✓ Official WhatsApp API & omnichannel channels
✓ Shared inbox & team collaboration
✓ 24/7 AI Customer Support
✓ Automations & analytics reporting

Compare all plans

Frequently asked questions

Does AI replace my human support team?+

No. AI handles repetitive questions and smoothly passes conversations to human agents when needed, providing the full chat context.

Can I use my existing WhatsApp phone number?+

It depends on your number's current WhatsApp Business account status. During our demo, we will review your setup and guide you through the migration.

Can I connect multiple channels simultaneously?+

Yes. WhatsApp, Instagram, Facebook Messenger, Email, and Webchat all flow into the exact same shared inbox.

Does it work without Tuilio CRM?+

Yes. Tuilio Chat functions as a standalone solution. If you decide to add Tuilio CRM later, your conversations connect seamlessly without data migration.

Stop managing conversations one by one

We'll demonstrate Tuilio Chat using your own communication channels in a 30-minute demo.